Tuesday, July 20, 2010

BlackBerry fights back!

After Apple Inc's Steve Job claims that most smart phone have antenna problems and that smartphones will suffer signal loss when held in a certain way, BlackBerry came up with a statement to defend itself.

Story below:

Blackberry rejects Apple's signal loss claim

(AFP) – WASHINGTON — Blackberry maker Research in Motion (RIM) has fired back at Apple over its claim that all smartphones suffer signal loss when held in a certain way.

"Apple's attempt to draw RIM into Apple's self-made debacle is unacceptable," Mike Lazaridis and Jim Balsillie, the co-chief executives of the Canada-based mobile phone maker, said in a statement.

It came after Apple chief executive Steve Jobs on Friday defended the new iPhone 4 from complaints about reception problems, saying other smartphones have similar antenna difficulties.

In a bid to demonstrate the iPhone is not the only smartphone that loses signal strength when gripped in a particular way, Jobs displayed a video of tests with devices from RIM, Taiwan's HTC and South Korea's Samsung.

Apple also created an online page on "smartphone antenna performance" at Apple.com/antenna which shows the tests with RIM's Blackberry Bold 9700, the HTC Droid Eris from HTC and the Samsung Omnia II.

But Lazaridis and Balsillie denounced Apple's claims as "misleading."

"Apple's claims about RIM products appear to be deliberate attempts to distort the public's understanding of an antenna design issue and to deflect attention from Apple's difficult situation," they said.

The RIM co-CEOs said their Ontario-based company "is a global leader in antenna design and has been successfully designing industry-leading wireless data products with efficient and effective radio performance for over 20 years.

"During that time, RIM has avoided designs like the one Apple used in the iPhone 4 and instead has used innovative designs which reduce the risk for dropped calls, especially in areas of lower coverage," they said.

Lazaridis and Balsillie also belittled Apple's offer to provide iPhone 4 customers with a rubber-and-plastic case, which fits around the phone and is intended to help alleviate the antenna issue.
"One thing is for certain, RIM's customers don't need to use a case for their BlackBerry smartphone to maintain proper connectivity," they said.

"Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple," they added.

Some iPhone 4 users have complained that they lose reception when covering the lower left corner of the phone -- whose unusual antenna wraps completely around the device -- in what has been referred to as the "death grip."

Apple's Jobs acknowledged the iPhone 4 drops slightly more calls than the previous version of the device, the iPhone 3GS, but said the issue had been overblown and was not unique to the iPhone 4.

KT to launch iPhone 4 in 1-2 months

KT Corp said it plans to start offering iPhone 4 in 1-2 months as it needs to prepare for regulatory approval.

Initially, the phone was supposed to be offered this month.

HTC phone has 35 times fewer complaints than the iPhone 4

Sorry guys. Did not blog for some time as a result of... poor time management. Anyway, as Malaysian operators are expected to launch iPhone 4 within the next few months (some say its as early as 24th July...), so it's good to post about news concerning the all-new iPhone 4.

Came across this Bloomberg article today, that basically says:

1. HTC phone has 35 times fewer complaints than the iPhone 4.
2. Steve Jobs says most smart-phones have such problems as well, including HTC and BlackBerry.

By Tim Culpan
July 19 (Bloomberg) -- HTC Corp. said its phone model named by Apple Inc. Chief Executive Officer Steve Jobs as having antenna signal problems received 35 times fewer complaints thanfor the iPhone 4.

“The phone that was called out in the Apple press conference, the HTC Droid Eris, has experienced a customerinquiry of less than two-one hundredths of one percent - 35times less,” than the iPhone 4, Taoyuan, Taiwan-based HTC saidin an e-mailed response to Bloomberg News questions today.

Jobs said July 16 that 0.55 percent of customers of Apple’s newestphone called with complaints about radio frequency performance.

Jobs last week offered a free case to buyers of Apple’siPhone 4 after customers complained about losing signal strengthwhen the device is held in certain ways.

“Every smartphone”has this problem, Jobs said, listing some devices made by HTC and Research In Motion Ltd. as also having lower reception.

Motorola Inc. Co-Chief Executive Sanjay Jha responded the same day, saying his company’s own devices don’t have the same antenna shortcomings as the iPhone 4. Jobs didn’t addressMotorola directly.

“It is disingenuous to suggest that all phones performequally,” Jha said in an e-mailed statement. “In our owntesting we have found that Droid X performs much better than iPhone 4 when held by consumers.”

RIM, Samsung

Jobs also named RIM’s BlackBerry Bold and SamsungElectronics Co.’s Omnia II as having reduced reception whengripped in certain positions.

“Samsung mobile phones employ an internal antenna designtechnology that optimizes reception quality for any type ofhand-grip use,” the Suwon, South Korea-based company said in ane-mailed statement today.

HTC, the world’s largest maker of handsets using operatingsystems from Google Inc. and Microsoft Corp., posted recordsales last quarter as demand for Android-based models climbed.

Apple in March accused HTC of infringing its patents for userinterface, hardware and underlying architecture, with theTaiwanese company retaliating with a lawsuit in March aimed atthe iPhone, iPod and iPad.

“It is well understood by the industry that if enough of aphone and its antenna is covered, the radio frequency signalwill be” reduced to some extent, HTC said in the e-mail. “At HTC, we carefully engineer our phones to ensure that this effectis minimized in real-world use.”


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